Echelon Studio
Five Years at Collective RCM: Life in a People-First, Innovation-Led Company

Five Years at Collective RCM: Life in a People-First, Innovation-Led Company

A Glimpse into Collective RCM’s approach to inclusivity, creativity, and employee well-being

Colombo-based Collective RCM, a leader in business process management for the US healthcare sector, stands out for its culture that prioritizes employee well-being, work-life balance, and career growth. Celebrating eight years, the company eschews traditional power hierarchies for a focus on individual contributions and team collaboration. Unlike typical competition-driven environments, Collective RCM fosters a unique team versus work objective approach, valuing each member’s ability to take on responsibilities based on performance and willingness, rather than tenure or relationships. Here, 16 team members marking their fifth anniversary with the company testify to its success in creating a supportive, and inclusive workplace that champions diversity, creativity, and personal growth.


Shiraf Razik

My journey with Collective has been nothing short of extraordinary. As I reflect on the past five years, I’m filled with gratitude for the unique experiences and unwavering support I’ve encountered at this remarkable company. What makes Collective stand out, you ask? Well, it’s a tale that begins with an unforgettable interview and unfolds into a narrative of a company culture like no other.

From the moment I walked into the Collective office for my interview, I knew this was a different kind of place. There were no judgmental glances at my attire – a denim and a long-sleeve t-shirt. Instead, the focus was on my abilities and potential. It was an immediate affirmation of the company’s ethos: people over appearances.

Throughout my tenure, this open-minded approach was a consistent theme. Collective’s culture values diversity, inclusivity, and individuality. It encourages employees to bring their authentic selves to work, fostering an environment where ideas flow freely, collaboration thrives, and creativity knows no bounds.

For many, achieving a healthy work-life balance remains an elusive goal. At Collective, it’s a core principle. The company understands that a happy and balanced employee is a productive one. I’ve experienced firsthand how Collective actively supports this balance, offering flexible work arrangements and wellness programmes.

Whether it’s attending a family event, pursuing a personal passion, or simply taking a breather when needed, Collective encourages it all. This approach allows employees to bring their best selves to work, resulting in a more vibrant and motivated team.

When the world faced the unprecedented challenge of the COVID-19 pandemic, Collective stood steadfast beside its employees. Financial stability during uncertain times was a priority. The company ensured that we had the resources and support needed to weather the storm.

Transitioning to remote work was seamless, thanks to Collective’s foresight and investment in technology. It wasn’t just about maintaining productivity; it was about ensuring our well-being and peace of mind.

While the work culture at Collective is undoubtedly exceptional, it’s the shared experiences outside the office that cement the bonds within. Annual year-end parties, birthday celebrations, trips to exciting destinations, and engaging workshops – these are more than just events; they are cherished memories.

These moments are not just about having fun; they’re about building a sense of community and togetherness. They’re about creating memories that fuel our enthusiasm and commitment to the company’s mission.

As I pen down these reflections, I’m reminded of how fortunate I’ve been to be a part of Collective. It’s a place where culture isn’t just a buzzword; it’s a living, breathing reality. It’s a place where work and life coexist harmoniously. It’s a place that embraces resilience during times of adversity. And it’s a place where memories are not just made; they’re treasured.

In my five years at Collective, I’ve not only grown as a professional but also as an individual. The lessons learned, the friendships forged, and the memories created are priceless. If you’re seeking a workplace that values culture, work-life balance, and provides unwavering support, look no further than Collective. My journey here has been a testament to the fact that when a company prioritizes its people, the possibilities are endless.

Gihan Ravinath

I think joining Collective was a great opportunity and a great decision in my life. Collective helped me to grow in my professional career in the past five years. The work environment is very important in determining how enjoyable work is, and that is the important thing that I have seen here compared to other companies. It is correct to say that Collective helped me a lot to be professionally and financially stable. It always gave me the support to enjoy my life and balance my work. Collective’s annual events give us opportunities to improve our skills and show our talents. In emergencies like the COVID pandemic and financial crisis in the country, Collective provided us the facilities to safely work with a lot of benefits because it always cares about us. At Collective there are no madams and bosses, all are treated as members of one family. Collective is not a company, it’s a family. Looking back, I am truly happy about the past five years’ journey at Collective and to have been a part of this amazing place.

Narada Premathilake

Five years ago, I joined Collective as a nervous individual, and it has not taken much time for me to realize what an amazing company Collective is. It has given me many opportunities, benefits and support to grow both professionally and financially. From RCM operations to ICT operations, Collective guided me to discover the best path for my skills and interests, and Collective groomed me to who I am today. Collective encourages team members to understand from the heart, as much as making logical business decisions. Collective’s friendly, flexible and freedom-focused work culture makes it an unmatchable organization. I am truly grateful and proud to be a part of the Collective family and wish them success and joy in every step they take.

Heshani Kapukotuwa

When I walked into my interview, I was surprised by the friendly culture being maintained by Collective. I gained confidence that I had chosen the right place and people to guide me in my career path as well as in life. I admire the strong, stable, fair, and knowledgeable management practices maintained by Collective. I used to be a shy and quiet person but Collective pushed me to step out of my comfort zone and become an excellent communicator. The unique thing about Collective is the true practice of caring for employees, and I can share thousands of examples from my five-year journey. I am so grateful for the opportunities Collective has given me so far and look forward to many more successful years at Collective.

Shyamala Devi

I joined Collective RCM in March 2018 with only a year of experience in the industry. In the first few days, I realized that this is one of the best places to work and the training they provided was extraordinary. The work environment, the culture and the support I get from the leaders of Collective are somethings that I never experienced with other companies. I do modelling as my hobby. The company has always provided me with the flexibility to follow through with my hobby. Not only me, but the company helps everyone this way, for people to follow their passion while working at a great company. I would always choose Collective as the greatest place to work.

Sachithri Dilrukshi

I joined Collective through a friend of mine five years ago, and I believe it was the best choice I’ve ever made. When I joined the company, I had no prior knowledge of the RCM field, and everything I know today about RCM was taught to me by the Collective family. I was not a talkative person when I joined but the culture here at Collective made me feel that I was included. I worked at several places before joining Collective, and I can without a doubt say that Collective is the only company that prioritizes its employees’ mental well-being. The environment is the nicest I’ve ever experienced, and it gives us a sense of confidence and belonging. Additionally, Collective management ensures that we have access to the most recent information in the industry so that we may excel in what we do. Each time Collective organizes an event or activity, it adds something new to our individuality. The people I met here are the best I’ve ever met; they are like family to me. My career and life have both evolved significantly over the past five years since I joined Collective. I’m extremely grateful for that.

Suwanthi Peiris

Reflecting on the past five years at Collective, I am overwhelmed with gratitude for the incredible journey I’ve had here. It has been an enriching experience that has not only shaped my professional growth but also left a lasting impact on my life.

First and foremost, I want to extend my wholehearted thanks to the entire Collective team. The camaraderie, support, and collaboration I’ve experienced here have been nothing short of exceptional. Working alongside such dedicated and talented individuals has been a privilege, and it’s a testament to the remarkable culture that exists within this organization. During the highs and lows, the victories and setbacks, all have played a crucial role in shaping me into a better professional. These experiences have not only broadened my skill set but have also taught me the importance of resilience, adaptability, and continuous learning. Beyond the professional growth, I want to acknowledge the support I’ve received from my colleagues and superiors during the personal challenges I’ve faced over the years. Their empathy and understanding have made me feel like a valued member of the Collective family, and I am deeply thankful for that. Once again, thank you, Collective for the incredible five years I’ve had here.

Kaushalya Doolwala

Joining Collective five years ago was one of the best decisions I’ve taken in my life. Through the opportunities and responsibilities that I was given throughout my tenure, I was able to develop many professional skills and knowledge about the industry which I cannot learn from books and also paved the way to a satisfactory, successful and exciting career.

Undoubtedly, the working culture at Collective is exceptional. I highly appreciate the flexible working environment, the support from the leaders and the unmatched teamwork at Collective. Thanks to Collective, I could explore and experience many wonderful places and events. I thoroughly enjoyed working at this amazing place for the past five years. 

Collective supports both the professional and personal lives of the employees. The leadership and my team supported me to face the hardest times in my life, for which I’m truly grateful and the empathy shown, and support given was remarkable. Because of that I could continue to work without a disturbance and enhance my work-life balance.

Undoubtedly, the last five years were the best years of my life and I’m looking forward to reaching greater heights with Collective.

Hasitha Kannangara

When I joined Collective five years ago as an operations associate, I was nervous and excited. I didn’t know what to expect as the industry and the working environment were completely strange to me. But I was eager to learn and contribute. Collective is where I met some of the most talented and supportive people I have ever worked with. They welcomed me with open arms and helped me to settle in quickly. They taught me the ropes, gave me feedback, and challenged me to improve. They became more than just colleagues; they became my family and there are no other words I can find to describe that family feeling.

One of the things I love about Collective is the diversity of cultures we have. We have people from different regions, religions, ethnicities, and backgrounds who bring their unique perspectives, experiences, and values to our positive work culture.

Together, we worked on many projects, campaigns, and events. We brainstormed ideas, created strategies, executed plans, and measured results. We faced many challenges, obstacles, and setbacks. But we also had many successes, breakthroughs, and innovations. Together, we have achieved remarkable results, and together, we will continue to reach new heights.

My journey at Collective was not only about work. It was also about personal growth, development, and fun. I learned new skills, gained new knowledge, discovered new passions, explored new opportunities, took on new responsibilities, and pursued new goals. It is the place where I found meaning, purpose, and fulfilment.

We also have a culture of fun and enjoyment. We work hard, but we also play hard. We have a lot of fun activities and events that bring us together and make us happy.

Lastly, I would like to extend my appreciation to Collective and the leadership for their unwavering commitment to excellence. 

Collective is a great place to work. The Best.

Digantha Dehigaspege

There are some magical numbers in life to remember and I surely consider completing this wonderful milestone of five years as a Collective team member as something to cherish and to brag about. Reflecting on this journey, I am filled with gratitude for the opportunities, challenges, and growth I’ve experienced at this wonderful workplace. It’s been an incredible adventure, and I couldn’t have asked for a better team to share it with.

This journey has taught me the value of hard work, perseverance, and the importance of constantly pushing boundaries. It’s been a journey of learning, adapting, and thriving. Collective has lifted the strict, fixed, traditional working culture and allowed us to work with great flexibility and transparency with other team members. A deserving person always gets recognition and advanced responsibilities. Thanks to Collective, I was able to accomplish many milestones in my professional and personal life and it has been a wonderful experience to work for such a great company.

To my managers, leaders, and colleagues, thank you for believing in me and for creating an environment where innovation and growth flourish. It’s a pleasure being part of this family. I can confidently and happily state that selecting Collective as my first job was one of the best decisions I’ve ever made.

While I celebrate my five years at Collective, here’s to many more years of shared success, collaboration, and achievements!

Sri Krishan Krishnakumar

Collective is my first workplace. I joined Collective without any work experience, but I gathered a lot of experience within these five years. It is a great and comfortable place to work where the work environment is very friendly. Collective provided us with every possible benefit and facility to work, and entertainment to cool off. One of the special attributes of Collective is that they are always innovating on team member satisfaction as much as customer satisfaction, whereas most companies prioritize customer satisfaction. This is a great place to work, and I will never forget the opportunities that Collective has given me to grow in my career.

Maheeka Mudunkotuwa

It’s been a great privilege to be a part of Collective and for the past five years, this has my second family. It’s a pleasure to work with this amazing team and I appreciate the support and assistance I’ve received over the years. During these five years, I developed my skills, and knowledge and gained so much experience, and I am excited to use all these throughout my career. I thank Collective for creating such a wonderful work environment for us, without which I would not have come this far. I want to say a very big thank you to our leadership for having great trust in its people. As I complete my five years, I look forward to working with Collective for many more years to come.

Dulmini Siriwardena

Five years ago, I became a part of the Collective family and I consider it one of the best decisions I have ever made. It was a fantastic experience that I could grow up with the Collective team while improving my personal and professional life together. Collective possesses the magic to bring out the best in its team members. Over these five years, Collective has gifted me with a lot of space and opportunities to grow personally and professionally. 

What I admire most about Collective is the relaxed and flexible culture, which allows us to achieve our work goals energetically. Collective’s friendly and relaxed working atmosphere, flexible working hours, fun activities, and events organized by the company give me more reasons to work hard towards the company’s success. When they say work & personal life balance, they genuinely mean it. It helps me to live a peaceful life. I achieved my personal goals without any difficulty because of the company. I would like to express my gratitude for this magical place. I consider Collective as my second family and I am so fortunate to be a part of the Collective family.

Chulangani Niroshani

Joining Collective was the best decision I’ve made in my life. I have worked in different workplaces, but Collective felt like family to me. As I reflect on my five-year journey at Collective, I am grateful for the numerous opportunities, valuable experiences, and lasting relationships I have gained. From day one, I was encouraged to develop new skills, expand my knowledge, and take on challenging projects. Collective provided various training programmes that empowered me to evolve both professionally and personally. Working alongside talented colleagues has not only enhanced the quality of my work but has also allowed me to learn from their diverse perspectives and experiences. My five-year experience at Collective has been a transformative journey filled with opportunities for growth, learning, and success. As I look forward to the next chapter of my career, I am grateful for the invaluable experiences and lessons I have gained during my time at Collective. These experiences will continue to guide me and inspire me to reach new heights in my professional journey.

Jenani Jeyarajah

I am that person who is excited to start work each morning, enthusiastically face each task and accomplish them with satisfaction because I am a gratified team member at Collective. Celebrating a wood anniversary in a workplace as a millennial is the biggest triumph. During the Easter attacks, the Covid outbreak and the economic crisis, the company stood by us. Trust is the bridge within us. Transparency in leadership allows us to feel respected. The appreciation and rewards showered will always make me prioritize Collective in life. Collective is our family where we explore, serve, battle, and celebrate together.

Stepping in as a mid-twenties girl with more dreams, during these five years I got my Master’s degree, became a wife and mum, and developed into a brave woman who can face the world. This was all possible because of how Collective moulded me. The unique empowering culture and friendly competitiveness have encouraged me to enhance my talents and skills with the new guided responsibilities. At this time of a five-year milestone, I am looking forward to many more successful years at Collective.

Thanuka Vismith Ellepola

I was introduced to Collective five years ago by a friend, and what came next was a life-changing experience. I was intrigued by their analogy to a dynamic culture. When I entered Collective, I was pleasantly surprised by the workplace.

At Collective, freedom isn’t just a goal; it’s a way of life. Beyond time constraints, flexibility frees us to create and take initiative. This trust has given me the ability to realize my potential and enthusiastically accept my obligations.

The collaborative atmosphere at Collective is essential. In a place of free discussions where all ideas are valued, hierarchies dissolve. This encourages creativity and drives us to achieve excellence.

In difficult circumstances, a company’s true character emerges. Collective’s unflinching support during the pandemic revealed its principles. In the face of uncertainty, the company supported us and put our welfare first. The smooth adjustment to remote work was evidence of Collective’s dedication.

Looking forward, I will always be committed to Collective. More than just a location to work, it’s a neighbourhood bound together by development and goal. I’ve changed myself as a result of this experience, and I look forward to what lies ahead.

Collective is calling to individuals looking for a profession that motivates them. Here, obligation transforms into empowerment. Here’s to the five wonderful years that have passed and many more years to come. I want to thank Collective for changing the way a person views a job.