Most organisations know their internal processes are broken. Work moves through email chains, manual approvals and disconnected tools, and even expensive enterprise software only covers a fraction of what actually needs to get done.
WorkHub24, founded during the COVID-19 pandemic, was built to address this gap. With the launch of WorkHub24 3.0, the company introduces AI-powered digital workers operating inside enterprise workflows, enabling organisations to execute real business processes, not just automate isolated tasks. The platform is already being deployed across enterprises in industries such as banking, telecommunications, manufacturing, and pharmaceuticals.
“Processes are the DNA of an organisation,” Surajee Ratnayake, Founder and Chief Executive at WorkHub24, tells Echelon. “If you don’t get your processes right, you may be working, but without clarity or direction.” Digital workers, he explains, shift the nature of work by handling routine execution, allowing teams to focus more on expert decisions and outcomes.
With WorkHub24 3.0, the company is not just introducing digital workers, but enabling organisations to build and deploy their own AI agents at scale, operating within secure, governed, and enterprise-ready environments.
Replacing Delays With Efficiency
WorkHub24’s AI-enabled platform lets organisations design and run their processes without writing a single line of code. Using Builder AI, teams describe how work should happen, and the platform generates workflows defining steps, forms, and rules automatically. What once required manual configuration can now be created in minutes and refined as processes evolve.
These workflows coordinate people, systems, and AI agents to ensure that work moves forward consistently and without delay.
Ratnayake points out that most large organisations run their core operations on enterprise systems like SAP or Oracle, but even the best-implemented Enterprise Resource Planning (ERP) only digitalises 30–40% of what a company actually does. The remaining work often takes place across emails, spreadsheets, and manual coordination, creating inefficiencies and a lack of visibility. WorkHub24 3.0 replaces the patchwork of manual workarounds with a single automated layer that connects people, departments, systems, and most importantly, AI agents.
The Digital Workforce
WorkHub24 3.0 introduces what the company calls digital workers: AI agents that can read, validate, reason, and act within business processes without human input.
Unlike standalone tools, these agents are embedded inside workflows, connected to enterprise systems, and governed by business rules. This allows them to handle high-volume, repetitive tasks while maintaining consistency and control.
Ratnayake says the real-world impact has been significant. With one enterprise client, a team was manually processing purchase orders containing up to 100 line items, cross-referencing each entry against their ERP system. The task took around an hour per document. With WorkHub24 AI agents, the same process now completes in seconds, with exceptions routed to human reviewers.
Similar patterns are emerging across departments. AI agents can screen incoming CVs against job requirements, analyse financial documents to support loan decisions, or validate invoices against Purchase Order (PO) and Goods Received Note (GRN) for three-way matching before payment is made. In each case, the agents operate within a defined workflow, ensuring that decisions and actions follow the required process. With WorkHub24 3.0, organisations can also create their own agents using Builder AI, defining their role in plain language.
Keeping People in the Loop
The introduction of AI agents inevitably raises a familiar concern: job displacement. Ratnayake is direct about where WorkHub24 stands. “We don’t replace human intelligence with artificial intelligence. We blend it,” he says.
The company describes its approach as “progressive AI,” identifying specific steps within a process where automation adds the most value, rather than replacing entire roles. In the purchase order example, humans remain in the process. The AI handles the matching, the validation, and the cross-referencing, while human reviewers step in only when judgment or clarification are required.
For WorkHub24, the goal is not just automation, but effective collaboration, where digital workers handle volume and routine, and human expertise is applied where it matters most.
Built for the Enterprise
For large organisations, adopting AI is not just about capability, it’s about control. Security, governance, and compliance determine whether any platform can be used in real operations.
Nuwan Kaman, Founder and CTO at WorkHub24, says this is where many AI initiatives fall short.
Nuwan Kaman, Founder and CTO at WorkHub24
“AI is powerful, but in enterprise environments it cannot operate in isolation,” he explains. “It needs to run within governed workflows, with full security, visibility, auditability, and control over how decisions are made and actions are executed.”
WorkHub24 is designed around this principle. AI agents operate inside workflows that enforce business rules, approvals, and system-level integrations, ensuring that every action is traceable and aligned with organisational policies.
WorkHub24 is ISO 27001 certified, the internationally recognised standard for information security management, and is continuing to strengthen its enterprise posture through additional certifications. ISO 27017 addresses security controls specific to cloud services, ISO 27018 focuses on protecting personally identifiable information in the cloud, and ISO 27701 extends this to privacy information management. The company is also pursuing ISO 22301 for business continuity and ISO 42001 for AI governance and management.
Kaman notes that this level of control is critical as employees increasingly use public AI tools in their day-to-day work.
“Public AI tools are useful, but they are not designed for enterprise control,” he says. “When AI operates outside your systems, you lose visibility and governance. What organisations need is AI that works within their processes, not outside them.” WorkHub24 ensures that AI operates within a secure and controlled environment, where workflows coordinate people, systems, and AI agents, and every step is recorded through built-in audit logs.
“When auditors come in, they don’t just want outputs, they want to understand how decisions were made,” Nuwan adds. “We provide that transparency, because every action, whether done by a person or an AI agent, is part of a governed workflow.”
For WorkHub24, enterprise AI is not about introducing another tool, but about creating a foundation where AI can be safely and effectively embedded into real business operations.
The Organisation of the Future
WorkHub24’s broader ambition extends beyond software. The company describes itself as the operating system for the modern enterprise, a single layer that connects human experts, business systems, and AI agents into one functioning whole.
It sees the introduction of digital workers not as a disruption to how organisations operate, but as a natural evolution of it. The processes were always there, but the tools to properly run them were not. “We envision a futuristic organisation,” both Ratnayake and Kaman say. “One where its people are doing interesting, strategic work, and digital workers handle the boring, repetitive tasks.”
In WorkHub24’s view, this transformation is already underway.